Despite the intense challenges of COVID19, the shift to remote and hybrid work has also delivered productivity benefits to organisations. However, the new equilibrium complicates the development, maintenance and scaling of organisational culture. A more autonomous work environment has also reinforced the need for deep-rooted values that govern workplace conduct. These conditions create the possibility […]
In this installment of Letsema Talks, we speak to Jason Levine, Senior Manager in Letsema’s Customer & Marketing practice, an expert in the field of digital transformation. In our discussion, Jason breaks down what it actually means and its different tiers and precisely identifies three main reasons why these efforts in digital change fail in […]
As the world and South Africa braces for the harsh socio-economic costs of the Covid-19 pandemic, the tourism and hospitality sector finds itself on the frontline. The unavoidable truth is that the measures necessary to contain the virus will also curtail the behaviours that transport companies, travel operators, accommodation providers and food and entertainment businesses […]
On the face of it, the alarmist exhortation to “go digital or die” seems to fall into the category of hyperbolic scare-mongering lines desperate salespeople peddle a week before their targets are due. One might feel justified in scoffing at its fear-based pretentions to import and carry on about one’s business. Then again, did somebody […]
Life’s ‘wicked’ problems can seldom be solved from within the paradigm in which they exist. Approaching problems from the point of view of the customer provides a relevant and revealing way to step outside established paradigms and find fresh perspective. However, in the public sphere, policymakers are often distant from their customers – the citizens […]
